Roles & Responsibilities:
Customer Service
•Greet customers in a friendly and welcoming manner. Always with big SMILE
•Provide assistance and information regarding the product
•Address customers inquires
•Ensure that the customers are well taken care of during dining experience.
Payment Processing
•Accurately process credit card and mobile payments
•Maintain the cash register and ensure it balances at the end of the shift
Ordering Processing
•Take customer orders, whether retail or food orders
•Input correctly into the POS system accurately
•Always verify order details and ensure special request are noted
Upselling and Cross- Selling
•Suggest additional items such us add–on or upsize
•Highlight that Anatta also provide cooking school
Bagging and Packaging
•Properly package and bag items , ensuring they are secure and well presented
•Handle food packaging for take away orders, ensuring accuracy and hygiene
Maintaining Cleanliness
•Keep the cashier station and surrounding area clean and organized at all times
•Dispose waste and maintain at tidy workplace
•Always practice good hygiene
Sales Report
•Prepare shift reports including opening and closing cashier SOP
•Send sales report accurately
•Communicate relevant information to shift management team
Handling Peak Period
•Efficiently handle increased customer during peak period
•Maintain calm and organized checkout process
•Maintain the world class customer service
Training and Development
•Participate in training programs to improve cashier skills and knowledge
•Stay updated on changes in store policies or procedures
