Roles & Responsibilities
- manage store operations
- lead and supervise a team of Assistant Managers, Supervisors and Crew
- ensure that the store has adequate manpower for daily operations through effective and efficient roster planning and manpower deployment
- maintain guidelines of food preparation to ensure that desired quality and standards are achieved
- coach staff in providing excellent service experience to all customers
- handle all customer queries and feedback in a professional and timely manner
- ensure compliance to safety, hygiene and sanitation standards according to statutory guidelines
- ensure that policies and standard operating procedures are strictly adhered to
- handle selection and recruitment of staff
- monitor work performance of all staff and enforce discipline when necessary
- ensure on-the-job training is conducted for all staff
