As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.
The Job
- Front desk and reception duties providing good customer service, including offering general information, redirecting customers, addressing compliments and complaints, and ensuring a positive customer experience
- Point of contact for sales hotlines and inquiries, efficiently addressing customer queries
- Handling customer data with meticulousness
- Proficiency in using Customer Relationship Management (CRM) systems to maintain customer records and interactions is a plus
- Developing a comprehensive understanding of the automotive market and products to effectively assist customers is preferred
- Generating monthly lead reports by collecting and analyzing customer information to identify trends and opportunities
- Reporting to the Marketing Manager and providing support to the marketing team when needed
- Handling adhoc administrative duties as required to ensure smooth operations
Requirements
- Minimum of a Diploma or equivalent qualification.
- Bilingual proficiency in English and Mandarin to effectively communicate with a diverse customer base.
- Strong customer service skills, both verbal and listening, to address customer needs and concerns effectively.
- Ability to adapt and respond effectively to various situations and customer demands.
- Excellent communication and presentation skills to convey information clearly and persuasively.
- Strong multitasking abilities, prioritization skills, and effective time management to handle multiple tasks efficiently.
- Candidates with prior experience in customer service and/or call center roles will be advantageous.
- 5days work in office and 1 day work from home.
