Job Responsibilities:
- Collaborating with the global support team to manage Service Management ticket queues and telephone systems effectively.
- Managing personal ticket queues and conducting troubleshooting for incidents or requests involving hardware, software, or OS-related items.
- Providing basic mobility support, especially for iOS devices.
- Supporting IMAC (Install, Moves, Adds, Changes) processes.
- Assisting in projects and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
- Adhering to asset management processes for accurate inventory and stock.
- Utilizing knowledge bases, providing timely support for end-user issues, and managing distributed hardware and software.
- Observing internal support provisions, providing feedback for improvement.
- Onboarding new employees and creating various forms of documentation occasionally.
- Understanding and tracking metrics reflecting group performance.
- Managing project assignments to ensure on-schedule completion of critical objectives.
Job Requirement:
- A minimum of 2-3 years of experience in the IT industry.
- A minimum of 2 years of customer service experience.
- A minimum of 2 years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment)
- Possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users
- Possess high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments
- Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
- Understanding of ITIL principles
To apply, please visit www.gmprecruit.com and search for Job Reference: 24033
To learn more about this opportunity, please contact Yi Fang at [email protected]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115
