Job Descriptions
Manage inbound and outbound calls in a timely manner
Follow SOPs when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers
Keep records of all conversations in our ops center databases
Meet personal/team qualitative and quantitative
Expand reseller business
Job Requirements
Min. Higher Nitec in any service-oriented field
Min. 1-year experience in a customer support role
Can communicate in chinese
Familiar with CRM systems and practice
Able to work under pressure, adapt and respond quickly
