About Us
Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey.
Role Overview
The Solution Engineer is the primary technical and product expert for Revinate’s salesforce. You will support the sales team by understanding complex customer business problems and requirements and articulate those into solutions. Utilizes strong hospitality domain knowledge and experience to provide a consultative approach to understanding client needs and then architecting, documenting, presenting and demonstrating software and services solutions. As a Solution Engineer, you will collaborate with Product Management and Product Marketing to deliver the right solution and high quality products to Revinate clients in easy-to-understand terms. You will be the bridge between the sales team and technical team during implementation to ensure a successful launch. This position will require travel to support business development activities such as conferences, tradeshows and client presentations.
What You’ll Do
- Product and technical expert for the sales team and clients
- Provide clarity and leadership in prospect and client engagements of direct revenue-generating solutions and associated value propositions
- Design the appropriate solutions within Revinate products and features and, where appropriate, involve partner solutions as well
- Deliver high quality demos with clear objectives, success criteria and scope control (where required) to successfully position the value of Revinate solutions
- Respond to RFIs and RFPs and build a repository of the latest product knowledge
- Draft and present business case data for client requested product enhancements, including identification of business impact to product management
- Own technical sales FAQs and make sure that answers to technology questions (e.g. availability, disaster recovery, PCI) are consistent and derived from current and accurate data from Product Management and the Infrastructure team
- Consult early in the sales process with Product Management on one-off opportunities to ensure customer expectations are well met
- Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships
- Assist with product training and onboarding of new sales reps
- Travel throughout sales territory, as needed
- Represent Revinate at business development events, as needed
What You’ll Bring
- Excellent technical presentation skills
- Ability to work across organization and promote cross functional collaboration
- Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
- Leverage technology solutions for supporting business goals
- Self-motivated with a history of outstanding performance in your role
- Ability to demonstrate, communicate and document the value proposition, appropriate solution and unique market positioning
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
- Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property)
- Embrace being part of a sales organization and competing for business
- Contribute to the development of standardized processes and best practices
- Project specific responsibilities working within budget/timeline and scopes
- Previous experience with hospitality platforms
- At least three (3) years relevant experience in a client success or sales related role
Location:
Singapore
Our Core Values:
Customer Love -- When the customer wins, we win
One Tribe -- United and strong, on a single mission together
Speak the Truth -- Feedback is a gift - we all improve faster this way
Make it Simpler -- Apply it to everything we do
Hungerness -- Feel it, follow it - be relentless about our success
