This is a support position in the Dealing Support team. The staff will report to the Dealing Support Manager, he will work closely with all technology teams across the organisation.
Responsibilities:
- Contribute to the overall success of the Dealing Room Support, ensuring specific individual goals, plans; initiatives are executed/delivered in support of the team’s business strategies and objectives.
- Ensure all activities conducted are compliant with governing regulations, internal policies and procedures
- First and second level technical system support to all production systems being used by the users
- Manage and maintain the currency of all issues in a manner which provides high quality support services to its users
- Liaise with second and third level support when applicable and provide recommendations to management with regards to resolution
- Provide effective day-to-day end user technical support to all the trade floor users on production systems including PCs, printers, applications and trading phone systems
- Perform PC refresh, plan and deploy for new hire, installation of equipment, PC moves service request within SLA and ensure assets tracking is updated
- Record and maintain assets inventory system
- Must accurately record, update ticket in ITSM system
- Prepare and update technical documentation
- Determine the best solution based on the issue and details provided by users
- Identify and escalate business and technical challenges
- Communicate with other technical teams, clients and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
- To succeed in this Dealing Room/Trade Floor Support role, the staff needs to have strong end-to-end knowledge of infrastructure, desktop, trade floor/dealing room and market data with any experience working within financial services being desirable.
Qualifications:
- Experienced and skilled working with Wintel desktops/laptop
- Microsoft Office: Advanced of Word, Excel, Access and PowerPoint
- Experienced in Market data systems: Bloomberg and Thomson Reuters Eikon
- Experienced in Trading systems: Thomson Reuters FX Trading, EBS, etc
- Basic TCP/IP networking knowledge and troubleshooting skills
- One to three years' technical work experience
- One to three years' trade floor support experience is preferred
- ITIL certification preferred
To apply please click the Apply button or send us your updated profile to [email protected]
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.
