Call Centre - Survey Experience Officer (Establishment)
Salary: S$3,000 (including transport allowance)
Work duration: 6 mths (Renewable depending on performance and project)
Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.
Work location: Clarke Quay / Novena (work in office)
The Survey Experience Officer (Establishment) is responsible for collection of employee listing information from company POC (Point of Contact).
He / She is also the single, primary source of contact to perform survey data collection from these POCs on the quarterly or ad-hoc surveys that the company is selected to participate.
The incumbent should possess skills in rapport building with the company POC in order to build a professional and friendly working relationship with the POC to collect all survey data.
Collection Methods:
1. Via outbound call activity
2. Via field visits out to company addresses
Data submission:
1. The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them
2. The incumbent must also submit the survey data collection details into the system and submit the completed survey
3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance
Job scope:
1. Adhere to required Standard Operating Procedures (SOP) in operations
2. Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this
3. Update accurately the daily operations reports so that performance can be accountable
4. Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry
5. Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases
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