· To provide courteous, prompt and personalised service and if possible to comply with each and every guest’s request and needs.
· To sell rooms in a manner designed to maximise revenue and occupancy with guest’s satisfaction.
· To check in/out guest in compliance to the standard policies and procedures.
· To familiarise procedures, facilities and services of the company premises.
· Ensure that the lobby areas are kept clean and tidy at all times.
· Sees to the enforcement of house rules & regulations, company policies and procedures.
- Provide support IT applications, infrastructure, user support
- eg: PABX and POS system.
- Handle technical support accidents, requests and changes efficiently.
- Perform other duties as and when assigned by the immediate superior and the Front Office Manager.
