Job Description and Responsibilities:
- Lead and supervise the team which includes inspecting table and work area layouts and settings, ensuring service quality and any other hygiene matters
- Assist the Restaurant Manager in carrying out the function of efficiently administering and organizing the restaurant into a profitable center and increasing revenue
- Conduct departmental SOP training for all staff to maintain a consistent best in class service standards and conduct
- Conduct end of probation review for new hires
- In-charge of duty roster, product quality, food cost, staff recruitment.
- Attend all meetings and training programs when required.
- Assist in forecasting staff requirements and in scheduling day off, leaves, and overtime requirements
- Lead and motivate staff in achieving sales targets and customer satisfaction
- Involve, prepare pre-service meetings
- Keep the Outlet In-Charge/Manager informed on all items of interest
- Enforce hygiene regulations and upkeep restaurant cleanliness and hygiene standards
- Maintain excellent customer service standards and execution of promotions in outlet.
- Work with Human Resource Department in handling staff grievances and disciplinary issues.
- Undertake any other related task/duty/assignment that may be given by the Restaurant Manager
Requirements:
- Able to work under pressure in a fast paced, dynamic and challenging work environment.
- Able to work split shift, weekends and public holidays.
- Customer oriented, service focus, responsible and positive working attitude
- Good leadership, communication skills and influence. Candidate must be able to read and understand basic Chinese (Chinese restaurant environment)
