Join Our Growing Team!
As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.
The Job
- Front desk and reception duties providing good customer service, including offering general information, redirecting customers, addressing compliments and complaints, and ensuring a positive customer experience.
- Point of contact for sales hotlines and inquiries, efficiently addressing customer queries.
- Handling customer data with meticulousness
- Proficiency in using Customer Relationship Management (CRM) systems to maintain customer records and interactions is a plus.
- Developing a comprehensive understanding of the automotive market and products to effectively assist customers is preferred
- Generating monthly lead reports by collecting and analyzing customer information to identify trends and opportunities.
- Reporting to the Marketing Manager and providing support to the marketing team when needed.
- Handling adhoc administrative duties as required to ensure smooth operations.
Requirements
- Minimum of a Diploma or equivalent qualification.
- Bilingual proficiency in English and Mandarin to effectively communicate with a diverse customer base.
- Strong customer service skills, both verbal and listening, to address customer needs and concerns effectively.
- Ability to adapt and respond effectively to various situations and customer demands.
- Excellent communication and presentation skills to convey information clearly and persuasively.
- Strong multitasking abilities, prioritization skills, and effective time management to handle multiple tasks efficiently.
- Candidates with prior experience in customer service and/or call center roles will be advantageous.
- 5 days work in office and 1 day work from home.
