About Sleek
Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.
We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!
Sleek is now searching for a Customer Success - Renewals to join the team, while collaborating with the global offices. As we are continuously growing, this job posting is permanent and applications will be reviewed periodically.
By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.
Position Duties
- Lead and mentor the renewals team, ensuring high performance and a collaborative culture
- Drive the performance of the renewals team to achieve and exceed renewal targets
- Implement effective metrics and performance tracking mechanisms to ensure continuous improvement
- Define KPIs; collaborate with the data team and track the delivery of essential metrics to meet organizational needs
- Analyze renewal data and collect customer’s feedback to identify key drivers, implementing strategies for improvement
- Collaborate with Sales, Customer Success, and Product teams to ensure a unified customer experience
- Align with leadership priorities and KPIs, executing strategies that contribute to company goals
- Innovate to improve the renewals process and streamline operations for efficiency
- Leverage global expertise to define data needs, collaborate with the data team, and track delivery
- Define quarterly roadmaps for the renewals team, ensuring successful execution
- 10+ years of experience in B2B SaaS with a proven track record in a global leadership role
- Demonstrated success in defining and achieving KPIs
- Strong analytical and data-driven decision-making skills
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced, dynamic environment
More about Sleek!
At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.
We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.
If you think you would be a good fit for our mission, we look forward to hearing from you!
