Order Processing and Fulfilment
o Coordinate with internal teams to ensure the efficient fulfilment of all sales orders.
o Manage day-to-day transactional activities related to order processing.
o Liaise with relevant internal and external parties to address and resolve issues related to order fulfilment.
o Collaborate with the Customer Service team to tackle complex matters in the order processing workflow.
o Monitor and maintain the health of inventory in our e-commerce channel.
o Oversee the processing of cancelled and exchanged orders.
o Handle exceptions that arise during the order fulfilment process. o Manage customers' return and reverse logistics, ensuring a smooth and efficient process for returning products.
Last Mile Delivery Management
o Coordinate last mile delivery operations, ensuring timely and accurate delivery of orders to customers and internal stakeholders. o Monitor the status of deliveries and address any issues or delays proactively.
o Implement tracking and reporting systems to provide real-time visibility into last mile delivery performance.
o Continuously improve last mile delivery processes to enhance customer satisfaction and reduce costs.
Supply Chain Operations
o Manage incoming deliveries to the warehouse and ensure timely receiving and accurate system updates.
o Handle exception situations or cases pertaining to the inbound process.
o Oversee outgoing shipments from the warehouse and ensure timely outbound order processing and system updating.
o Handle exception situations or cases related to the outbound process.
o Identify process bottlenecks within the supply chain and implement improvements to enhance productivity, quality, and efficiency.
o Ensure timely and accurate electronic updates of inventory records.
o Collaborate with service providers to maintain expected service levels in freight management, transport management, and warehouse management.
o Build and maintain positive relationships with service providers.
* General Responsibilities:
o Proactively identify areas for process improvement in both order processing, last mile delivery, and supply chain operations.
o Collaborate with cross-functional teams, both internal and external, to streamline processes and enhance overall efficiency.
o Ensure compliance with company policies and procedures related to order processing and supply chain management.
o Prepare regular reports on order processing, last mile delivery, and supply chain performance metrics. o Handle any ad-hoc tasks assigned by the management.
Requirements
Education:
o Recent graduate from ITE/Polytechnic with a focus on Business, Supply Chain, or a related discipline.
Experience:
o Highly preferred: Working experience in a supply chain function (e.g., purchasing, procurement, planning) and/or 3rd party logistics - contract logistics function.
o Bonus: Related experience in Ecommerce for fast-moving consumer goods and strong experience in warehousing operations, inventory management, and Warehouse Management System (WMS).
o Proficiency in Microsoft Office, particularly Microsoft Excel.
Adaptability:
o Demonstrated flexibility and resilience in response to constraints, with the ability to respond constructively to new demands and challenges.
Communication:
o Excellent communication skills and the ability to work effectively with all stakeholders, both internal and external, across the organization.
Detail-Oriented:
o Strong attention to detail to ensure accuracy in order processing, inventory management, return/reverse logistics, and last-mile delivery.
Analytical Mindset:
o Analytical mindset with the capability to identify process improvements and implement effective solutions is a plus.
Work Environment:
o Ability to thrive in a fast-paced and deadline-driven environment while maintaining a positive and proactive attitude.
Work Schedule:
o Ability to work on a rotating shift for 5 days per week and overtime (on off days & rest days if required).
Join us in this exciting role, where you will play a pivotal part in ensuring a seamless and efficient order fulfilment process, effective inventory management, and the management of customers' return/reverse logistics, as well as last mile delivery excellence while collaborating with both internal and external stakeholders. If you have the required qualifications and the passion for streamlining processes and delivering exceptional results, we look forward to receiving your application
