Creation of and subsequent retention of new clients both in store and internationally.
Setting the standard of the very best customer service levels at all times and presentation of your floor.
The achievement of key financial targets.
Key Responsibilities:
Customer Service and Sales:
- Ensuring that the very best levels of customer service at all times
- Selling, directing and driving sales
- Offering a personalised shopping and styling experience to our clients
- Delivering the monthly and seasonal sales targets working closely with the team to do so
- Ensuring that customers are added to the DSM Database
- Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
- Maintaining a Customer book of key customers and VIP’s
Stock and Brand Management:
- Brand Ambassador, taking ownership of trading a brand
- Keeping stock replenished and stock rooms tidy
- Regular stock checks
- Taking part in stock deliveries
Skills / Knowledge:
- Retail sales and expertise within a luxury business
- Minimum 1-2 years of retail experience
- Understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands.
- Outgoing personality with excellent interpersonal communication skills
- Knowledge of Microsoft Office including Words and Excel
Please note that only shortlisted candidates will be contacted.
(All personal data collected will be kept in strict confidence and only be used for recruitment purposes.)
