Technical Product Management
- Good knowledge in FC/AFC process. (FCCSP, FCBGA, Bridge Die Attach)
- Provides support for AFC model introduction (launching, demo, Semi shows)
- Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio.
- Conducts feasibility studies and sample build for new business opportunity.
- Engages in R&D projects to define target requirement and buy off the end-result.
- Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team, and the different regional support centers.
Pre- & After Sales Support
- Conducts evaluations, benchmarks, and demos.
- Support Sales and CPMs during Pre-Sales activities
- Establishes good customer relationship on technical level with all key accounts.
- Provides Technical Info and Updates to CPMs and Sales
Technical Support, 2nd Level support
- Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia (2nd level support)
- Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution.
Know How Transfer
- Troubleshoots and maintains demo equipment if necessary.
- Conducts training on existing and future FC platforms to FSE’s and customers.
- Supports Documentation and Manual writing activities
Education
- Diploma or degree in Mechanical-Electrical or Mechatronic Engineering.
- Bonus to have experience in automation programming and motion control.
Work experience
- Minimum 5 years of experience in a complex technical environment or 3 years in Product Support environment with customer engagement.
- Experience within semiconductor backend industry
- Bonus to have experience in handling Datacon 8800.
Expertise and methodology
- Good PC, MS-Office knowledge
- Very good command of English (spoken & written)
- Chinese language desirable
Other requirement criteria
- Very strong analytical skills
- Excellent communication skills
- High level of assertiveness
- High degree of flexibility required.
- Good behavior in customer relations
- MS-Office Intercultural understanding
- Travel readiness up to 50%
