We are looking for a Duty Manager to join our exciting and fast-growing company. Based at Dao By Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dorsett, you are not alone! We are here to assist by supporting you with great practices. You will have the chance to work with a great team of people, and more importantly, we will provide you a career with Dorsett and give you an opportunity to be yourself.
- No Night Shift Required.
- Conducts daily audits of Customer Service representatives’ appearance, grooming and hygiene and takes daily briefing.
- Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts.
- Evaluates per shift checklist, and ensures all tasks are completed.
- Checks Communication Logbook daily.
- Supervises and assists Customer Service Representatives in planning, documentation, and actual implementation of Guests Activities’ Program, along with all of their tasks at the Customer Service desk.
- Conducts On-The-Job training for all Customer Service representatives
- Provides a weekly working roster for all Customer Service representatives, and schedules meal breaks, annual leaves & training.
- Conducts periodic high balance check in coordination with accounting department.
- Checks next day’s arrivals list daily, ensuring the accuracy of all bookings, room assignments and any related resident requests.
- Reviews traces for all VIP reservations and resolves accordingly.
- Maintains accuracy of data on the Property Management System.
- Meets upon arrival or bid farewell VIP residents in the absence of senior management.
- Escorts guests to the apartment upon arrival when necessary.
- Conducts periodic checks of all luggage/parcel storage areas.
- Addresses and resolves resident complaints or concerns.
- In cooperation with Housekeeping, conducts daily apartment check to ensure compliance to established standards for set-up and cleanliness.
- Coordinates with Security Department in conducting investigations as needed.
- Coordinates with Drivers to ensure smooth operations and exceptional service to all residents.
- Conducts daily checking of all Guest Request Forms to ensure resolution of requests and assist in any difficulty encountered.
- Any other duties as directed.
