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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Student Care Supervisor
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Student Care Supervisor

Presbyterian Community Services

Presbyterian Community Services company logo

Purpose of the Job:

  • Plan, coordinate and execute programmes during Term and School Holidays.
  • Provide students with a caring, stimulating environment to learn, close supervision and guidance during the after school hours and school holidays.
  • Help students grow in all aspect of life - emotional, social, physical, intellectual and spiritual.
  • Ensure the safety, security and well-being of students at all times.
  • Be a responsible, good role model for the students & teachers.


Key Role/Job Function:

  1. Oversee day to day operation of the Centre and ensure its smooth running.
  2. Ensure good Centre performance by developing strategies that are in line with PCS’ vision and mission.
  3. Ensure teachers provide optimum level of guidance to students to complete their school homework responsibly.
  4. Mentor and supervise staff & teachers to ensure compliance to SOPs, safety, security and health standards.
  5. Provide a warm & nurturing environment to the students at the Centre.
  6. Supervise and guide students with their school work as well as life skills (play, hygiene and meal time).
  7. Plan and conduct child appropriate social and recreational activities and holiday programs.
  8. Teach & address classroom disciplinary issues using positive behaviour support system.
  9. Prepare/organise and execute/conduct creative learning activities and outings as required.
  10. Support the holistic development of students in alignment with PCS’ goals.
  11. Maintain regular communication with student’s parents.
  12. Establish partnership with community partners & volunteers.
  13. Foster good working relationship & rapport with all stakeholders - students, parents, team members, volunteers and partners in the community.

Commitment to Professionalism

  • Uphold PCS vision and mission.
  • Understand the philosophy of the programme and can describe its goals and objectives to others.
  • Support the Centre’s code of ethics conduct.
  • Engage in ongoing staff development to improve personal and professional skills.
  • Enjoy working with students in a group setting and demonstrates a positive attitude in her role.
  • Keep all personal information about students and families confidential.
  • Work cooperatively with other staff members, accept supervision and help promote a positive atmosphere in the centre.
  • Attend staff meetings, workshops, functions and in-service training provided by PCS.
  • Take on any other duties as and when assigned by your immediate superior/ management.

Programme

  • Plan and implement effective student developmental programs for the Centre.
  • Supervise and evaluate programmes in the Centre and ensure quality care and services are maintained.
  • Provide constructive feedback / suggestions to immediate superior in relation to programmes and curriculum.
  • Implement continuous improvement in the Centre’s programme
  • Publish Centre newsletter
  • Work closely with personnel appointed by management in integrating students with special needs

Staff

  • Involve in staff recruitment, appraisal, conflict management, mentoring and welfare as well as manpower scheduling.
  • Supervise, guide and evaluate staff though lesson observations.
  • Brief, orientate and follow up on new staff in the Centre.
  • Recommend and co-ordinate training needs of staff & teachers.
  • Hold monthly staff meetings.
  • Conduct in-house teacher training when necessary.
  • Ensure staff maintain proper code of conduct.

Administration

On business management:

  • Source, negotiate, and determine course fee for children enrichment program.
  • Ensure optimum level of students enrolment and ensure profitability is beyond break even vs centre’s overhead expenses.
  • To do strategic planning on publicity for enrolment & volunteerism.


  • Ensure that licensing requirements are met at all times.
  • Ensure that up to-date records (factsheet, centre’s enrolment, particulars of students and their parents, staff, medical and leave records, attendance of staff and students) are properly maintained.
  • Ensure that records (petty cash, fee collection records, registration and withdrawals, subsidy applications etc) are properly maintained.
  • Liaise with government agencies on operational matter namely, MCDS, HDB and Town Councils.
  • Attend to & respond appropriately to public enquiries and complaints.


Finance

  • Prepare centre budget with respect to the programme needs of the centre.
  • Monitor budgetary costing and control of centre’s income and expenditure.
  • Seek approval from superior for the procurement of materials and supplies.
  • Prepare disbursement of petty cash expenses to staff and seek approval for disbursement of petty cash expense to self.


Accountabilities

  • Uphold the vision and mission of PCS in any way possible including attending functions, meeting, training courses and carrying out projects as assigned by your immediate superior / management.
  • Provide periodic reports to management.


Requirements

  • Diploma/Degree in any discipline
  • At least 2 years of supervisory experience
  • Fluent in English or Mother Tongue, both written and spoken
  • Certificate in student care
  • Good Classroom Management Skills
  • Leadership, Business Management, Operations/Project Planning, Customer Service skills
  • Proficient in Microsoft Office
  • Dedicated, reliable, creative, disciplined and able to multi-task
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