1. Cashier and Lobby
· Able to handle transactions effectively during rush hours
· Be familiar with POS machine and interface
· Be accurate in all transactions: purchase, return, cancel
· Know all POS Functions inclusive of promotions, staff meals, various discounts, voids, cash vouchers
· Perform standard POS opening and closing procedures without supervision
· Prepare and handle cash deposits accurately and according to SOP
· Packing of breads for customer according to SOP
· Dispense products from back kitchen
· Assist customers in product enquiries, product pricings, promotions, etc
· Perform suggestive selling and upsell products to customers
· Achieve 99.5% accuracy in cash transactions
· Must be able to name all products and know what the ingredients in each product are
2. Kitchen
Topping Section
· Process topping for respective bread and danish types according to SOP
· Euro bun toppings (in applicable outlets)
· Prepare ingredients and fillings for all bun type products
· Learn all products and know what are the ingredients in each product
· Perform Dispensing duty to bring out freshly baked products in organized manner
Table Section:
· Be equipped with knowledge on using the right and required ingredients per product
· Ensure right ingredients are used per product, at the correct weight per ingredient
· Perform Sweet bun, Danish, Euro, Toast shaping
· Perform filling for sweet breads according to product
Oven Section:
· Ensure right temperature and time setting per product being baked
· Be equipped with the right and proper knowledge for each product before baking
Responsible to ensure all bread types (sweet bread, Danish, Euro, Toast) be baked according to standard
3. General:
· Ensure clean, tidy and hygienic station and overall kitchen environment
· Use the right tools and equipment for the right purpose (e.g. colour code cloths to wipe different surfaces, right knives etc)
· Able to setup and perform various roles without supervision
· Able to perform quality control and reject inferior products
· Able to dispense and display products in an organized manner
· Project friendly and positive image to customers
· Outlet and Display cleanliness
· Tray and tongs cleaning
· Able to handle customer requests and enquiry
· Handle cake bookings and enquiries
· Coordinate cake orders, deliveries and packaging
· Able to handle customer feedback and inquiry and submit report
· Able to identify and troubleshoot inferior products and maintain good quality throughout his/her shift
· Organize the kitchen area, floor and preparation areas are neat, ensure equipment are in good working condition
· Planning of product schedule to ensure hot bread at all times and no excess products being held or run out
· To schedule the manpower arrangement to achieve operation effectiveness.
· Demonstrates good people handling skills, able to motivate others to achieve shift objective
· Coach and provide feedback to staff on product Quality
· Ensure no run out or excessive stocks
· Order stocks for the outlet
· Handle outlet operation and management – conduct QSC (Quality, Service and Cleanliness) checks
· Able to analyze outlet data (transaction count, average check, daily sales, hourly sales figures) for production planning
· Assist to recruit new staff and handle the interview
· To do month end stock take
· Responsible for outlet’s Profit & Loss (P&L)
· Conducting staff performance appraisal
· Liaising with external vendor such as cleaner, pest control etc.
· Liaising with various department (such as Marketing, Supply Chain Management, Information Technology, Human Resource)
. Oversee 2 to 3 outlets operations
Requirements:
- Minimum Diploma holder
- Preferably with 3 years’ & above F&B or retail experience with at least 1 year in similar capacity
- Possess good management and strong leadership qualities
- Willing and able to work shifts, weekends and public holidays
- Good interpersonal skills and able to communicate clearly with stakeholders
- Strong in customer service
- Problem solver and effective decision maker
- Able to work under pressure in a fast paced working environment
