Responsibilities:
- Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver Company’s operational outcomes effectively.
- Conduct thorough analysis and evaluation of existing policies, processes, systems, and data relating to Company’s business operations to identify areas for improvement and optimisation.
- Develop a deep understanding of Company’s operational workflows and procedures and maintain up-to-date documentation of policies and processes.
- Partner Company’s business units, corporate departments, and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases.
- Gather, document, and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
- Identify interdependencies across projects/initiatives and strategies how these can be managed and coordinated, in collaboration with the relevant teams.
- Support business transition and help drive change through actively engaging key stakeholders and end users.
- Own and maintain overview of Company’s ‘business operations health’ and support operational decision-making through business analytics by:
- Establishing standards and metrics to measure impact, progress, and performance of operational initiatives.
- Tracking, analysing, and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks, and benefits)
- Provide regular updates and reporting to management, highlighting key findings, recommendations, and progress towards Company’s operational goals.
- Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement.
Requirements:
- Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity.
- Good understanding of user-centric principles and/or service design.
- Excellent problem-solving skills and the ability to think critically to propose innovative solutions.
- Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels.
- Enjoys both working independently and collaboratively in a fast-paced, dynamic environment.
- Strong analytical skills.
We regret to inform that only shortlisted candidates will be notified.
To apply, please visit www.gmprecruit.com and search for Job Reference: 24034
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jackie Ng | Registration No: R22109024
