Job Description
At 1-Group, we have an inclusion work environment that respects, empowers and rewards. We’re seeking like-minded individuals with a curious mind, kick-ass attitude, and a passion for creating extraordinary brands and memorable guest experiences to join our tight-knit team of beautiful, hardworking and fun-loving folks.
As the saying goes, ‘Good things come to people who wait, but better things happen to people who go out to get them’.
Operations Manager is responsible and accountable for the productivity, efficiency and financial performance and takes the full ownership of all the business units within the assigned Business Portfolio. The incumbent is to comply and adhere to the operational and administrative functions as stipulated in this job description but not limited to. He/she reports to the Executive Director on all matters and is expected to maintain professional conduct in line with the company’s policies and procedures at all time. It is constitutive that the incumbent support or assists and work cohesively with the respective Collective Leadership at group and function level. Finally, the incumbent is expected to embrace and practice one of the company’s success factors which is Collective Leadership management culture in decision making process.
KEY ADMINISTRATIVE FUNCTIONS
1. OPERATION PERFORMANCE
- Monitoring outlet performance on social media on a daily basis and implement ongoing strategy to maintain positive brand image.
- Populate and analyses guests’ feedback to identify and strategize room for improvement.
- Analyses daily sales performance to identify under performance area and presents improvement strategies.
- Prepares information to disseminate to team during weekly management meeting in terms of overall sales performance, COGS, Finance, Sales, Marketing and Human Resource. Chair weekly Management meeting and represent business unit in HOD and different group level meeting.
- Follow up with respective Key Managers assigned to various responsibilities business concepts itself, concierge, delivery, dining and wine.
2. LEARNING AND DEVELOPMENT
- View learning as never ending process and life long journey, it requires continuous effort to sharpen the saw.
- In consultation with HR department, ensure new hired team member go through the structured 1-Group Training Outline and complete the OJT schedule.
- Develop, monitor and schedule OJTs in compliance with HR policies and procedures for all staff to ensure that they are equipped with the necessary tools, skills and knowledge relevant to the outlet productivity and efficiency needs.
- Regularly monitor and conduct training needs analysis of staff to identify improvement needed for their personal development towards achieving company’s objectives.
3. PEOPLE MANAGEMENT
- Display the suitable management/leadership style that would nurtures healthy workplace relationship and sense of belonging.
- Be the outlet’s ambassador in promoting open discussion, collective leadership and equal opportunity among all staff.
- Ensure that all staff are kept updated on new company’s policy & procedures and briefed on the company’s vision & mission.
- Disputes, disciplinary actions and performance management are conducted fairly, timely and unbiased in compliance with HR standard operating procedures, policies and procedures.
- Monitor staff scheduling and maintain labour cost as per budget.
- Participating in HR recruitment processes in accordance to stipulated policies and procedures.
- Ensure team members entitlements and benefits are up to date with HR department and relevant claims are attended to promptly.
- Accountable for submission and accuracy of staff timesheet to avoid dispute.
- Weekly 1:1 with Key managers & supervisor to discuss on their responsibilities, KPI, and completing the necessary appraisal.
4. EVENT MANAGEMENT
- Working closely with event team on monitoring event conversation rates meet desired target. Continuously review all enquiries, providing support in ensuring event enquiries are attended.
- Attend personally or assigns a 2IC manager to attend the EO meeting and ensure timely operational plans and necessary liaison are made in expediting the event’s requirements.
- Coordinate with Senior Team members on manpower requirement and arrangements.
- Conduct personally or assign a 2IC manager for the pre event briefing with Event Coordinator and event’s client to ensure all requirements are met to client’s satisfaction (BIBOL).
- Conduct pre event briefing with team members on event’s requirements, special requests, service sequence etc
5. SALES & MARKETING PLANNING AND STRATEGY
- Work closely with marketing team to develop plans and strategy to drive revenue, footfall and increase brand awareness which are align with the Group Vision Mission, Business Vision Mission, VPC, USP and Brand Pillars.
- Driving Offline and Online business and marketing strategy with internal and external partners.
- Ensure that marketing team update social media presence and all comments and feedbacks are responded timely and accordingly, in a professional manner.
- Coordinating with marketing team to ensure that all promotional aspects or materials are accurate and posted respectively within timeline.
- Disseminate information and mechanics on marketing drives with team members to ensure operational follow ups are executed.
6. FINANCIAL MANAGEMENT
- Prepares daily and monthly revenue targets to be submitted to finance department.
- Review monthly P&L with finance team, evaluate fix & non-fix cost, EBITDA and NETT PROFIT.
- Ensure sales transactions are carried out in accordance to company’s policies and procedures.
- Follow up with assigned team member to ensure cash/sales reconciliation at end of day is performed per standard operating procedures and in compliance with finance department policies and procedures.
- Daily Sales Target spreadsheet and Daily Sales Report are updated and filled up respectively before sending to the respective DSR forwarders list
- Ensure that the Cost of Goods are monitored and maintained accordingly through authorized procurements, submission of invoices to Finance and updating of Eatec.
- Generate Product Mix daily, weekly or monthly where deemed necessary to monitor discrepancies and analyse items sales performance.
- Responsible for accurate configuration of Agilisys.
- Approve and review business petty cash claims.
7. REPAIR & MAINTENANCE
- Conduct periodical checks and walk through on the entire venue and its surrounding, create a snag list of FF&E items requiring repair or maintenance maintaining the aesthetic look.
- Ensure proper maintenance of all the system which includes and not limited to Agilisys, Av & Sound, Projectors.
- Responsible for acquiring quotation for approval by Direct Report on items needing repair or maintenance.
- Inspect and identify areas that are not in compliance with prevailing health and safety legislations and necessary immediate action is taken to rectify.
