Key Responsibilities
- Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.
- Conduct pre-installation assistance to customer as well as post installation visit and check up.
- Provide field service support and troubleshooting to the machines for local & overseas customers
- Responds to customer complaints and Perform scheduled and un-scheduled service support.
- Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).
- Prepare complete service reports and details on daily service job and customer correspondence
- Educate customers on basic maintenance & technical support of machine tool for customer's benefits
- Properly document, label, and return all defective parts resulting from service and repair
- Ensure all tools & equipments used are calibrated in good working order to Makino Standards.
- Ensure all tools and equipment provided is kept safe, and secure.
- Update service reports on all activities carried out on site into the system and ensure to complete all required documentation including the expense report, in a timely manner
- Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site.
- Provide technical support to other Field Service engineers in the field.
- Develop and maintain relationship with customers
- Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
Job Requirements
- Good in MS Office and general computer knowledge
- Minimum Diploma in related technical field
- At least 2 years experience in installation & service of CNC machines.
- Strong electrical trouble shooting experience is an added advantage
- Passion on Field Service
- Ability to travel to clients on standby weekends / night
- Able to travel from time to time for project & regional support
- Singaporeans only
