- Handling spa inquiries, booking appointments, checking guests in and out of the facility, and completing all shift reports and paperwork
- Ensure the overall smooth daily operation of the guest check-in process at the Spa Front Desk, addressing any complaints or concerns promptly, and maintaining a welcoming and relaxing atmosphere.
- Responsible for operational duties related to spa services and retail
- Provide training for new staff
- Monitoring the guest areas of the spa to ensure that the front desk, spa lounge and locker areas are at all times neat, orderly, and well-stocked
- Completing as-needed special tasks deemed necessary by Spa Management on time
- The ability to help in the process of interviewing and selecting job applicants supervise, discipline, and give performance evaluations for your department employees
- Maintain Spa cleanliness and organization in the front and back of the house by reporting to appropriate persons on a timely basis
- Minimum of 2 years experience in management or supervisory position in a spa or related field
- Ability to multi-task in various situations and prioritize
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