Responsibilities:
· Lead and manage a team of application support specialists, providing guidance, coaching, and mentoring.
· Escalate and resolve complex technical issues related to .NET, Java, and SQL/Database applications.
· Proactively identify and implement solutions to improve application performance and stability.
· Collaborate with development teams to troubleshoot and fix bugs.
· Manage vendor relationships, ensuring timely resolution of support requests and optimal service delivery.
· Build and maintain strong relationships with internal stakeholders, including business users, IT operations, and management.
· Develop and implement processes for continuous improvement of the application support function.
· Stay up-to-date on the latest technologies and trends in application support and related fields.
· Perform other duties as assigned.
Qualifications:
· Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
· Minimum of 5 years of experience in application support, with at least 2 years in a leadership role.
· Proven experience in troubleshooting and resolving complex technical issues related to .NET, Java, and SQL/Database applications.
· Excellent communication, interpersonal, and presentation skills.
· Strong analytical and problem-solving skills.
· Ability to work effectively in a fast-paced, team-oriented environment.
· Experience with network and infrastructure management a plus.
· Strong vendor management and stakeholder relationship building skills.
· Experience with ITIL or similar methodologies preferred.
