Description
Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as a Third Party Engagement Manager.
Principal Responsibilities
- The purpose of the role is to manage the relationships of vendors that sit within WPB Operations throughout the contract lifecycle
- Communicating with the vendors on service performance, and performing quality checks, dealing with pricing and process improvements
- The role holder is responsible for providing effective vendor risk and supplier management to ensure that HSBC meets its operational, business and/or regulatory requirements in order to mitigate any regulatory breaches, civil or monetary penalties and to avoid any damage to shareholder value and reputation/brand image
- The role holder is also responsible for driving ‘best in class’s performance through effective management of vendor Service Level Agreements and industry practices, whilst seeking out opportunities to enhance the business relationship and performance through exploring opportunities to enhance the relationship
- The role holder would not primarily work with external vendors but is also responsible in managing internal stakeholders on vendor management
Qualifications
- At least 2 years of relevant experience in vendor and risk management
- Preferably a candidate with a degree in banking and business as this role would be actively involved risk management within banking operations
- Critical thinking, time management and proven problem-solving skills with ability to consider alternative and lateral solutions
- Highly developed communication and influencing skills as this role would involve communication with external vendors and stakeholders
- Ability to prioritise and work independently under pressure within a team environment
- Knowledge of the changing regulatory environment with the vendor management space
- Demonstrable experience of managing operational risk within appetite during operational change and re-organisation
- A sound knowledge of the Group including products & services
- Knowledge on implementing control frameworks within vendor management space
To be considered for this role, the relevant rights to work in Singapore is required.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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