Job Description
We are looking for someone with a leader's soul, who likes to work in a team, and who knows how to transmit the needs to the client so that the team can clearly understand the tasks to be developed. It is necessary to have a broad knowledge of the tool and be able to offer the client the best solution to get the most out of Salesforce Marketing Cloud in terms and at a functional level.
Key responsibilities:
- Guide the team to develop campaign launches through Marketing Cloud.
- Cohesively explain requirements and tasks to be performed by the team.
- Review and ensure that the quality of the work delivered by the team is up to standards.
- Conduct trainings and create documentation of the processes and campaigns.
- Negotiate and monitor the project/s with the client.
- Collaborate with the agency’s management team in matters related to the client, business, product and people.
Required Competencies/Skills/ Experience:
- Experience working with Salesforce Marketing Cloud for at least 4 years
- Basic knowledge of HTML and SQL
- Knowledge and ability to run Salesforce tools (e.g. journey builder, content bulider, automation studio, CDP, Personalization Studio)
- Knowledge in other types of channels (SMS, APP via Mobile Studio)
- Proficiency in explaining the different modules of Salesforce Marketing Cloud and in understanding SFMC best practices
- Knowledge and skills to carry out a tool implementation
- Knowledge of other clouds within Salesforce (Service, Sales, Loyalty, Commerce etc.)
- Knowledge of Marketing Automation strategy
- Expertise in Martech Solutions, passionate about marketing automation, the user journey, and lead nurturing
- Ability to understand business needs and make sound recommendations to clients.
- Strong consultancy and presentation skills
- Excellent verbal and written communication skills
- Proactive and has good time management and leadership skills
- Ability to work in a fast-paced, demanding environment, with multiple and changing priorities while maintaining strong attention to detail
AT MRM, RELATIONSHIP IS OUR MIDDLE NAME.
MRM is a modern relationship marketing agency that delivers transformative creative solutions at the intersection of business, culture, and technology. MRM operates in a borderless, integrated way, to allow for greater collaboration and velocity—all to the service of helping businesses grow meaningful relationships with people. MRM is part of McCann Worldgroup and the Interpublic Group of companies (NYSE: IPG), and spans 35 offices across North America, Latin America, Europe, the Middle East, and Asia Pacific. For more information, please visit www.mrm.com.
NO THIRD PARTY RESUMES ACCEPTED.
We love our diverse workplace! MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status or any other occupationally irrelevant criteria.
