Our Client is a well establisted telecommunications company based in Singapore. It primarily provides broadband internet services to residential and business customers. My client focuses on providing high-quality broadband internet services, managed solutions for businesses, and reliable customer support to its customers in Singapore.
As a Senior Account Manager typically oversees the management and growth of key accounts within the business segment. The role of a Senior Account Manager in the telecom industry is to drive revenue growth, foster strong client relationships, and ensure the long-term success and satisfaction of key accounts. This play a critical role in driving business growth and maintaining the company's competitive position in the market.
- Permanent Position : Senior Account Manager (SMB)
- Salary : Attractive Remuneration + Quarterly Commission + Permanent benefits
- Location : Central (Bendemeer)
- Working Hours : 9am to 6pm, Monday to Friday
Responsibilities
- Client Relationship Management: Cultivate and maintain strong relationships with key clients in the telecommunications sector, understanding their needs and ensuring alignment with company offerings.
- Account Growth: Develop strategies to grow revenue and expand the company's presence within existing accounts by identifying upsell and cross-sell opportunities.
- Strategic Planning: Create and execute strategic account plans to achieve growth targets and maximize value delivery to clients.
- Internal Collaboration: Collaborate with internal teams to ensure seamless delivery of products and services to clients, addressing their needs effectively.
- Market Analysis: Stay informed about market trends and competitor activities, providing insights to clients to help them stay competitive.
- Revenue Forecasting: Forecast revenue projections and track progress against targets, providing regular updates to senior management.
- Contract Negotiation: Lead negotiations with clients to secure favorable terms and agreements that align with company objectives and client needs.
- Customer Advocacy: Act as the primary advocate for clients within the company, ensuring they receive the highest level of service and support.
Requirements
- Bachelor’s Degree in Business, Marketing, IT, or related field
- 2-5 years of B2B account management/sales experience in an IT or Telco company. Experience with medium to large corporate customers is advantageous.
- Sales or product exposure in areas such as broadband, connectivity, SD-WAN, SASE, cybersecurity, etc., is highly valued.
- Self-motivated, target-driven, and comfortable working both independently and as part of a team.
- Comfortable and proficient in both account farming and hunting techniques.
- Thrives in ambiguous situations, excels under pressure, and offers solutions in fluid scenarios.
- Detail-oriented with the ability to adhere to established internal processes while advocating for areas of improvement.
- Experience with Salesforce is advantageous.
Next Step
- Interested applicants may email your resume to [email protected] with your latest updated resume
- Only shortlisted candidates will be contacted
