To join a team of computer operators, performing 24 x 7 shift duty on rotation, responsible for running day-to-day computer operations and performing helpdesk functions in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, running Production and Development environments.
Responsibilities
- Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to Standard Operating Procedures
- Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
- Perform reports printing and distribution.
- Manage IT-related incidents and problems reported via phone call or e-mail from client’s staff
- Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
- Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
- Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedures
Requirements
- Minimum Degree in IT or Computer Science from a recognized polytechnic/institution
- Minimum 5 years of working experience in relevant work area
- Experience in operating at least 3 of these platforms: AS400, Mainframe, Unix/Linux and Windows
- Proficient in using MS Office Suite of products
- Proficiency in Excel macros, pivot tables and charting is a plus.
Sumit Sambhi
EA License No. – 23C2060
EA Registration No. - R1330510
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