Job Overview:
As a Captain at Hotel Miramar, you will play a pivotal role in ensuring an exceptional dining experience for our guests. You will lead the service team, oversee daily operations, and uphold the high standards of service and hospitality that define Hotel Miramar.
Responsibilities:
1. Leadership and Coordination:
- Lead and inspire the service team to deliver exceptional customer service.
- Coordinate and communicate effectively with kitchen staff, ensuring seamless collaboration between front and back of house.
2. Guest Service:
- Greet and interact with guests to create a welcoming atmosphere.
- Ensure prompt and courteous service, addressing any guest concerns or special requests promptly.
3. Order Management:
- Oversee the accurate and timely communication of orders to kitchen staff.
- Verify the quality and presentation of dishes before serving to guests.
4. Menu Knowledge:
- Possess in-depth knowledge of the menu, including ingredients, preparation methods, and daily specials.
- Assist guests in making informed choices by providing recommendations and answering queries.
5. Training and Development:
- Train and mentor service staff, ensuring they understand Hotel Miramar's service standards and protocols.
- Foster a positive and collaborative team environment.
6. Quality Control:
- Conduct regular inspections of the dining area to maintain cleanliness, order, and ambiance.
- Ensure compliance with food safety and hygiene standards.
7. Guest Engagement:
- Anticipate guests' needs and create a personalized experience.
- Collect feedback and address any concerns to enhance overall guest satisfaction.
8. Shift Management:
- Effectively manage shifts, including staff scheduling and task delegation.
- Adapt to a dynamic work environment, including weekends and holidays.
Qualifications:
- Previous experience in a Captain or supervisory role within the hotel or upscale restaurant industry.
- Exceptional communication and interpersonal skills.
- In-depth knowledge of food and beverage operations.
- Familiarity with hospitality software and point-of-sale systems.
- Strong leadership and team management abilities.
Education:
- Minimum GCE 'O' level or equivalent. Hospitality management or related qualifications are a plus.
Certifications:
- WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures (Must-Have).
- Additional relevant certifications are advantageous.
Benefits:
- Competitive salary.
- Health and wellness benefits.
- Professional development opportunities.
How to Apply:
We want to hear from you! Interested candidates are invited to email your updated resume by 31 March 2024.
*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified.
