Working for Financial institution, you will be part of Service delivery team performing Senior Incident Manager role
As a Major Incident Manager, you will take ownership of ensuring technology services from minimal disruptions, and other service impacts by leading service delivery teams restore services quickly, safely and sustainably.
Through education and collaboration, you will ensure adherence to Major Incident Management Process by all relevant stakeholders.
In this role, you may expect to take ownership of;
- Leading the Response, Consolidation, Recovery and Restoration phases of major incidents;
- The delivery and management of Major Incident Communications;
- Leading Incident Review processes, and driving the associated change initiatives;
- Partnering with key stakeholders - Service Delivery Managers, Technical Incident Teams, Change & Problem Management teams to identify and propose workarounds;
- Engaging with the Problem Management group, where root cause is unknown at the time of service restoration.
About You
- Min 7 years of experience in Incident Management
- Good experience working with ITIL framework
- Excellent communication skills
- Experience in handling both infrastructure and application related incidents / problems
- You're a process driven, clear communicator and skilled problem solver, able to navigate through ambiguity in a calm and methodical manner to make data driven, risk sensitive decisions.
- Your ability to rapidly identify and engage the correct colleagues, and lead a response team through a major incident will be essential to your success in this role.
- As an ITIL qualified professional, you will drive best practice outcomes in line with our Group values and the expectations of our customers.
Interested candidates please email your resume to [email protected]
