- Lead and Manage Customer Service Team.
- Initiate and Manage Continuous Improvement Activities.
- Support data processing and analysis on inventory data / transaction data.
- Compile the relevant specification with operation team for any purchasing / sourcing.
- Communicate and liaise with procurement team for any operational supply, equipment.
- Attend to customer’s enquiries & complaints when required.
- Ensuring the smooth operation & cooperation with the team members.
- Monitoring customer service members, coordination & improvements.
- Keep any operational documents properly.
- Immediate reporting to direct superior upon any irregularities
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