- Answering customer questions, providing information, and addressing complaints.
- Answering phone calls and calling customers and vendors to follow up on appointments and deliveries
- Compiling, maintaining and updating company records
- Managing office inventory and working with vendors to ensure the regular supply of office materials
- Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies
- Compiling and maintaining records of office business transactions
- Training, onboarding and supervising junior clerks
- Long-term planning to create initiatives that further the company’s overall goals
- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
- Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
- Identifying opportunities to expand or shift course in order to take advantage of changes in the market
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