Job Description:
The Desktop Engineer responsibilities include:
- To provide VIP support with track record of VIP support minimum more than 3 years of support experience
- As a single point of contact for incident resolution, coordinating with another resolver group to ensure the reported incident are resolved/escalating as required.
- Performed Desktop Support services to users.
- This includes receiving, prioritizing, documenting and actively resolving end user help
- requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Performs remote troubleshooting and resolution to address various endpoint related issues
- Perform technical escalation to onsite team if unable to resolve remotely
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
Skill Description:
- Desirable: 3 years of MAC OS X experience
- Clear Spoken & Written English.
- 3-years’ experience providing desktop support in MAC OS environment
- Demonstrate knowledge in the support of workstations, and related components
- Good verbal and written communication skills
- Good coordination skills
- Ability to prioritize effectively and work with a sense of urgency
- Effectively communicates with teammates and managers
Job Role/Level: Desktop Engineer
Mandatory Skills: MAC OS X
Work Location: One North
Contract Duration: 12 months
Security clearance *Not Applicable
24 * 7 standby: No
Shiftwork: No
Monthly Claims Mobile : Monthly Amount: $50 Mobile (on reimbursement basis subjected to project team’s approval)
Monthly Allowance: NA
Performance / Completion Bonus: No. of month bonus: 1 (Completion Bonus )
Notice Period: 1 Month.
