- Build a collaborative and positive work environment.
- Deliver exceptional customer service.
- Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved.
- Resolve customer complaints and enquiries in a professional and prompt manner.
- Monitor and track customer response times and quality of service.
Lead and manage a team of Customer Care Specialists. - Set performance goals, provide feedback and conduct performance reviews.
- Regularly review the team knowledge on the latest products.
- Optimize processes and practices.
- Possess the ability and foresight to continually review opportunities for improvements and execute them.
- Propose to management on new initiatives for improvement in efficiency or optimization in cost.
Job Requirements:
- Diploma with 4-5 years of relevant experience leading and motivating a team.
- 5 day work week.
Interested applicants, please email your resume to [email protected]
E-Ployment Consultancy
EA License No: 09C0884
EAP Name/ Registered No: Ivan Mah/ R1108310
