Customer Care Manager ( ventilating products) - Manage Feedback / Optimize Process [3770]
Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24
Working Day & Time: 5 Days work week; 8:45am - 5:30pm
Key Responsibilities
- Lead and manage a team of Customer Care SpecialistsSet performance goals, provide feedback and conduct performance reviews
Regularly review the team knowledge on the latest products
- To deliver exceptional customer serviceDevelop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
Resolve customer complaints and enquiries in a professional and prompt manner
To monitor and track customer response times and quality of service
Run performance reports in Zendesk and 3CX to track team performance
- To optimize processes and practicesPossess the ability and foresight to continually review opportunities for improvements and execute them
Propose to management on new initiatives for improvement in efficiency or optimization in cost.
Qualifications & Experience Requirement
- Minimum of 5 years of experience in Customer Service-related role
WhatsApp: +65 82026403
Email: [email protected]
14C7279 The Supreme HR Advisory Pte Ltd
R21103770 Chu Jenn Anne
