As a Sales Manager, you will be responsible for leading and managing our sales team to achieve sales targets and drive revenue growth.
You will develop and execute sales strategies to meet sales targets and expand the customer base.
You will provide regular reports to management on sales data analysis and sales performance metrics.
You will also attract and engage customers with creative offerings and launch sales programs.
You will oversee customer issues and manage escalated customer complaints with sensitivity and expertise to ensure an exceptional customer experience.
In addition, you will manage our sales fulfillment process and work closely with other departments to align sales strategies with overall business goals.
What will the Right Person Look Like?
- Degree in Business or related field, with at least 5 years of proven experience in sales and customer service related roles
- Proficiency in Microsoft Office suite and other operational software
- Excellent leadership and people skills
- Strong analytical and problem solving abilities, offering tailored solutions and actions to meet customer needs
- Passion for delivering exceptional customer service and a commitment to customer satisfaction
- Excellent communication skills, with a focus on effective listening and empathising with customers
- Strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders
