- Lead and supervise a team of Customer Care Specialists
- Establish performance objectives, offer feedback, and conduct performance evaluations
- Periodically assess the team's knowledge of the latest products
- Foster a collaborative and positive workplace atmosphere
- Provide outstanding customer service
- Develop and implement customer care processes and policies, continually reviewing them for enhanced productivity
- Address customer complaints and inquiries promptly and professionally
- Monitor and evaluate customer response times and service quality
- Generate performance reports in Zendesk and 3CX to track team effectiveness
- Enhance processes and procedures
- Demonstrate the ability to consistently identify opportunities for improvement and implement them
- Recommend new initiatives to management for efficiency enhancement or cost optimization
Interested candidate who wish to apply for this position, please send in your resume to [email protected].
Wecruit Pte Ltd
EA License No. 20C0270
