This role involves a blend of technical expertise, customer service, and sales support, ensuring optimal use of our ITCH operations.
Key Responsibilities:
- Client Support: Assist clients in understanding and utilizing data from ITCH operations.
- Address any queries or issues, ensuring a high level of customer satisfaction.
- Optimization of ITCH Operations: Guide clients in enhancing the efficiency and effectiveness of ITCH operations.
- Claims and Warranty Assistance: Provide support in the event of claims and manage warranty-related issues.
- Technical Demonstrations: Conduct on-site demonstrations of equipment for crew members when ships are in port.
- Onboard Trials: Join ships on voyages to demonstrate the ITCH system in action, showcasing its features and benefits.
- Sales Support: To assist the regional sales director and colleagues with sales-related activities to drive regional growth, when not engaged in the above activities.
Qualifications:
- At least 1 to 2 years in operational roles within Maritime / Shipping industries. Ex ship-cadets are welcome to apply.
- Professional technical maritime certificates, or Diploma in Marine Engineering.
- Technical proficiency, with the ability to understand and operate equipment.
- Strong problem-solving and customer service skills.Willingness to travel, including joining ships for voyages.
- Good communication and presentation skills.
- Collaborative mindset, able to work closely with the sales team.
- Benefits:Opportunity to be a part of a dynamic and innovative team.
- Exposure to diverse regions and maritime operations.
- Competitive salary and benefits package.
Employment Type
Full-time
