We’re looking for a Training Specialist to join our growing CDD Business Training team in Singapore. Your mission will be to support the learning and development of the Due Diligence teams’ operational agents. The main tasks will include ensuring smooth onboarding journey, improving the existing learning programs and content, and creating new learning opportunities based on the objectives of the Due Diligence teams.
The Purpose of the CDD Business Training team in Wise:
The team's main purpose is to solve the operational capacity and knowledge challenges of the respective Due Diligence internal and external teams by supporting their training and development needs. The team is responsible for creating and maintaining the training program for agents taking into consideration their maturity, different regional and outsourced teams' needs.
Also, our CDD Business Training team maintains the respective Confluence pages, ensures logistics are in place for successful delivery of trainings, creates new learning opportunities based on the objectives of the Due Diligence teams, and supports them with regards to knowledge needs and operational questions.
The role as a training specialist gives you the opportunity to:
- Act as a trainer, mentor and guide to agents in multiple locations around the world.
- Create training content for agents.
- Ensure that training materials remain up to date, and all new procedures are added to the team’s Confluence pages.
- Plan and keep track of training and mentoring schedules for agents.
- Facilitate CDD Business onboarding training and refresher sessions to groups of agents.
- Assess information absorption by agents and identify gaps in their knowledge.
- Proactively create new learning opportunities based on the objectives of the Due Diligence teams.
- Work with the Training Team Lead and other stakeholders to ensure the most efficient delivery of training, as well as with:
- OPS leadership - to understand training needs
- QA team - to understand pain-points of operational agents
- KM - to develop user friendly knowledge base / Confluence pages
- Product - to participate in the improvement projects (tooling, process, etc.)
- Compliance - to be aware of any regulatory changes
- Recruitment - to ensure the hiring process is aligned with the role's requirements
About you:
- You possess excellent verbal and written English skills.
- You are punctual, independent, proactive and willing to get things done.
- You operate according to the company values.
- You have a proven track record of taking ownership and responsibilities as well as being a great team-player.
- You are comfortable handling and organising routine schedules, but you can also be flexible with priorities.
- You are self-driven, an excellent cross-team communicator, and possess excellent organisational skills.
- You are flexible to travel to other countries when in-person training is needed for internal and outsourced teams.
- You have the ability to teach others how to acquire the required knowledge by themselves using existing knowledge-based solutions and resources.
- Your presentation skills are exceptional, allowing you to clearly convey information and ideas through various media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- You have a thorough knowledge of the processes and systems applicable to former KYC/CDD/EDD (now DD and Surveillance).
Nice to have:
- Proven track record of creation of any Wiki pages or LMS (Lessonly, Absorb, etc.), showing excellent written communication and presentation skills.
- Knowledge about different learning methodologies and ability to identify, plan for, and apply various strategies and techniques to achieve learning objectives, keeping the training inclusive, and considering the audience, topic, and circumstances.
- Ability to apply different facilitation skills according to the audience and how things evolve during the training session.
- Formal training experience.
Hiring process:
- Application review: CV and Cover Letter with responses to questions included
- Home task: Prepare a 5-10 mins maximum slide deck presentation for DD agents
- Final interview with the team (60 mins), including 5-10 mins maximum slide deck presentation
What do we offer:
- Starting salary: Singapore - 4900 SGD monthly
- Company Restricted Stock Units
- Numerous great benefits in our Singapore office
Key benefits:
- Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
- Paid annual holiday, sick days, parental leave and other leave opportunities
- 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave
If you're interested in the position, please apply by submitting your CV and Cover Letter.
In your cover letter, please answer the following question:
- Please showcase your relevant skills, experience, and achievements in training projects, and creating impactful learning materials.
We’re people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences.
Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.
Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.
