Job Responsibilities
- Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively
- Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to business operations to identify areas for improvement and optimisation
- Develop a deep understanding of operational workflows and procedures and maintain up-to-date documentation of policies and processes
- Partner business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
- Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
- Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant teams
- Support business transition and help drive change through actively engaging key stakeholders and end users
- Own and maintain overview of ‘business operations health’ and support operational decision-making through business analytics by:
- Establishing standards and metrics to measure impact, progress and performance of operational initiatives
- Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
- Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals
- Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement
Job Requirements
- Proven experience as a Business Analyst or in a similar role, preferably in a business operations or process improvement capacity
- Strong analytical skills with the ability to collect, organise, analyse and interpret large datasets
- Good understanding of user-centric principles and/or service design
- Excellent problem-solving skills and the ability to think critically to propose innovative solutions
- Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
- Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
- Proficient in using data analysis tools and techniques such as Python, SQL, or data visualisation software is a bonus
Only shortlisted candidate will be notified.
To apply, please visit to www.gmprecruit.com and search for Job Reference: 23539
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766
