Job Description
What this job involves:
Bringing enhanced comfort and efficiency to the office
How can you help make employees and visitors alike love our office? You’ll do so by arranging for regular preventative maintenance and repairs for our facilities. Scheduling for regular cleaning services and ensuring all office equipment are in good working order are a few of the tasks you’ll do to spruce up the office.
You’ll keep an eye out for potential emergencies and carry out steps for managing such situations. You’ll also perform established escalation and incident reporting procedures should such an event take place. Being on the lookout for opportunities to reduce costs and improve our operational standards should also come instinctively to you.
Blending security and hospitality
How important is security to you? Security is a tall order and calls for an all-hands-on-deck approach. As such, we are always on the lookout for people for whom attention to security details comes naturally. In this role, you’ll help give an extra layer of protection by doing regular checks of our CCTV systems to review the need for maintenance and repairs. You’ll oversee visitor access—clients, contractors, vendors—and maintain logs and filing work of such information on a regular basis. You’ll not only be the “gatekeeper,” but also the “face of JLL,” acting as a back-up receptionist as needed.
As you perform a juggling act between helping safeguard our premises and giving a warm reception to our guests, you’ll be working closely with our security guards, receptionists and tea attendants, overseeing them and ensuring they carry out all work to a high standard.
Keeping stakeholders engaged
Every business aims for client satisfaction—but we take it up a notch! If you can take in the same passion for looking after our relationship with all our stakeholders—management, clients, vendors, landlords—we’ll be more than happy to work with you. Because in this role, you’ll be a vital element in keeping our communication lines with them open and strong. One way to do so is to ensure everyone follows the established key operating procedures to achieve standards. Another way is to schedule regular meetings to understand stakeholder’s needs.
Providing the perfect touch to our clients’ events
In this role, you will be at the bottom of our clients’ visits on-site events—focusing on the nitty-gritty of related tasks, so everything is up and running. And when things go astray at any stage of the event planning, the responsibility falls squarely on your shoulders. You’ll need to constantly be on the lookout for any holes in the plans and iron them out as soon as possible.
Connecting with a whole host of people
The event plans you will bring to life will not be possible without the help of vendors, so you’ll need to build positive relationships with them.
Before you make any decisions, you’ll need to make sure that you get everything you want and need.
Lastly, you’ll need your customers to be your eyes and ears. You’ll also ask them for their insights and feedback on how events can be improved.
Sound like you? To apply you need to have:
The eye for detail
Well-executed events require event pros that pay attention to detail. You’ll stay on top of the tiniest of details to create a flawless event experience.
Strong charisma
Do you have the written and verbal communication skills to interact with a wide variety of people? Can you convey your message with confidence and clarity? You should have these skills to ensure that you’re on the same page as your clients, appropriately responding to their wants and needs.
Smart
Do you have more than two years’ experience in facilities management? Are you driven by service excellence? Are you knowledgeable in budgeting and facilities security? We’d love to speak with you!
Articulate
Excellent communication skills are vital—both spoken and written—as we’ll expect you to work independently in cascading high-level communications and boosting staff/client satisfaction. And if you know English and other languages, that would be super! If you think you possess all these, then let’s work together and explore opportunities.
