As the Service Delivery Manager, you are the conduit between operational teams, key stakeholders, vendors & service delivery teams to drive operational excellence across all echnology, including all phases of the ITIL service life cycle, to ensure SLAs are met and key Service Delivery priorities are of focus.
You will provide meaningful metrics to enhance collaboration with key stakeholders and contributing to the end-to-end delivery of service objectives with the opportunity to add value where and how you see fit.
Some of the responsibilities include
- Developing and enhancing relationships with technology and business
- Drive monthly meetings and monitor SLA's,
- Seek continuous improvement across delivery and reporting
- adherence to the agreed SLA’s and KPI’s, and maintain customer satisfaction levels remain above the accepted level.
- Be the Chair for client KPI reporting .
- Have oversight and control of Incident and Problem management.
What you’ll bring
- Proven experience in a similar role, with hands on experience in improving ways of working of that fosters operational excellence.
- Extensive operational experience in supporting large and complex environments and implementing initiatives.
- Experience in effective management of Changes/ Incidents & Problems.
- Demonstrated experience in identifying improvement opportunities and implementing improvement initiatives by promoting continuous improvement, quality assurance and consistency.
- Proven experience in developing and presenting meaningful reporting insights to leadership.
- Previous experience in SLA and OLA management.
- Proven experience in developing and maintaining strong relationships across business and technology teams.
- Minimum 5 years’ experience within the Financial Services Industry.
- Is engaging and approachable and has strong communications skills.
- Has experience working effectively with internal and external stakeholders.
Interested candidates please email your latest resume to [email protected]
