Job Purpose
You will report to Team Lead, Business Processing (Group Insurance Operations), and the key role is to carry out the daily tasks of the business processing function and process review.
The Job
· Issuance of policy contracts and endorsements;
· Issuance of policy adjustment, member movement;
· Responsible for premiums computation and experience refund;
· Ensure tax invoices/endorsement schedules/medical cards are issued timely;
· Liaise with direct clients/agents on employee benefits related queries via all channels;
· Fronting of digital solutions to clients/agents to champion for digitisation;
· Attend to escalations independently and recommend sound resolutions;
· Ensure the accuracy of records entries & proper documentation;
· Participate in projects which improve operations efficiency and effectively review the current processes and initiate improvement;
· Participate in User Acceptance Testing prior to deployment of changes in system;
· Maintenance of Department records and endorsements;
· Administration of data to provide reports required to track Department’s progress;
· Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;
· Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
· Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and
· Highlight any potential concerns/risks and proactively shares best risk management practices.
Our Requirements
· Degree from recognized institution;
· Preferred at least 1 year relevant experience specializing in insurance administration/business processing;
· Applicant along with experience in processing group insurance policies will be an advantage;
· Good time management, good analytical skills, detailed-oriented and pro-activeness;
· Task and results oriented, and a good team player;
· Mathematically inclined and with good communication skills;
· Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation;
· Proficient in other Microsoft Office applications;
· High level of integrity, takes accountability of work and good attitude over teamwork; and
· Takes initiative to improve current state of things and adaptable to embrace new changes.
About Great Eastern
Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.
We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.
We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.
Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
