Customer Care Manager
Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24
Working Day & Time: 5 Days work week; 8:45am - 5:30pm
Key Responsibilities
1. Lead and manage a team of Customer Care Specialists
• Set performance goals, provide feedback and conduct performance reviews
• Regularly review the team knowledge on the latest products
2. To deliver exceptional customer service
• Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
• Resolve customer complaints and enquiries in a professional and prompt manner
• To monitor and track customer response times and quality of service
• Run performance reports in Zendesk and 3CX to track team performance
3. To optimize processes and practices
• Possess the ability and foresight to continually review opportunities for improvements and execute them
• Propose to management on new initiatives for improvement in efficiency or optimization in cost.
Qualifications & Experience Requirement
Minimum of 5 years of experience in Customer Service-related role
✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).
No Charges will be incurred by Candidates for any service rendered.
Email：[email protected]
Lau Zhao Rui Reg.No: R22109652
14C7279 The Supreme HR Advisory Pte Ltd
*Company name and address will only be disclosed once shortlist for interview.
