Job Description
- Manage daily operation of the Customer Service Dept to fulfill customers' requirements.
- Works on strategy and measures to promote and increase company sales.
- Solve issues to make sure the smooth and efficient delivery of goods and services to customers.
- Coordinate with internal depts to manage item stock and prices.
- Train and mentor the customer service team to handle customer orders and enquiries with high service standards.
- Monitor the team performance and work on improvement and team building.
- Communicate with customers, vendors, and related partners in daily business operations.
- Work closely with Sales Dept to increase company sales.
- Prepare and report monthly summary of Depart performance.
- To perform any other ad-hoc work duties as and when required by Management.
Job Requirement
- Diploma or Bachelor in Business Management or similar.
- At least 5 years of experience in a Customer Service Manager position.
- Ability to define and solve problems, establish facts, analyze situations, and make decisions.
- Good communication skills, interpersonal, and influencing skills.
- Able to interact with and lead employees from different levels.
- Hands-on mentality and can prioritize tasks effectively and efficiently.
- Able to work under pressure and manage multiple tasks.
- Knowledge of ERP/NAV systems is a plus.
- Work location: No. 5, Jalan Tepong.
- Working Hours:
- 7.00 am to 4.30 pm (Monday to Friday)
- 7.00 am to 11.00 am (Alternate Saturday)
Attractive Staff Benefits: Good Performance Bonus, Comprehensive Medical Benefits, Staff Purchase, and many more.
