Roles and Responsibilities
- Implementation and support of Microsoft Teams Calling, Recording, Meetings and Direct Routing
- Administer and set policies for MS Teams, Microsoft Voice, Microsoft recoding
- Configure and manage softphone deployment for voice users at bulk
- Monitor and troubleshoot Microsoft Teams voice and recording and configuration via Graph
- API (integration to reporting and dashboard)
- Implement Proofpoint connector in Exchange On-premise
- Perform support duties for a large enterprise Microsoft Teams environment, including optimization, system evaluation and analysis, change management, and customer support.
- End user configuration of Microsoft Exchange suite such as Distribution List, Shared mailbox, Meeting room mailboxes, OneDrive, Transport rule etc.
- Messaging and Collaboration expert for O365, Exchange hybrid and administration.
- Create on confluence troubleshooting steps and how-to instructions
- Work well with others and collaborate with a positive can-do attitude
- Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints
- Ability to organize and prioritize multiple assignments, using judgment and initiative Accomplish results as well as produce accurate work while meeting time-sensitive deadlines.
- Design solutions to increase service efficiency and perform duties that require expertise in
- Microsoft 365 PowerShell scripting.
Requirement and Skills :
- Hands-on operational experience in Messaging and collaboration, Exchange Hybrid, Unified Communication domain with Skills - MS Teams/Skype forBusiness with Enterprise Voice, knowledge and experience on deployment of Microsoft SFB/Teams in large enterprise.
- Hands on experience on Exchange Hybrid, MS Teams and Skype for business Online support and trouble shooting.
- Hands-on operational experience in troubleshooting Messaging and United Communication (Exchange/Teams)
- Experience on email security, identity threat defense, data loss prevention or Proofpoint software deployment.
- Experience with Microsoft Teams Templates
- Familiarity with Azure admin centre and Teams admin centre Confidential
- Understanding of Microsoft 365 Services (Azure, Exchange, O365 etc.)
- Experience with Azure Active Directory (AD) Groups and Microsoft (M365) Groups
- Microsoft Windows 10 operating systems.
- Microsoft Windows Server operating systems.
- Scripting and automation experience in PowerShell, Python, Graph API to automate business processes.
- Expert in Power BI and Azure Dashboard
- Understanding in telecommunications, E911, SBC, Country Carrier SIP networks, MS Operator Connect
- Experience using ticketing systems like HPSM, Infinity or JIRA.
Sumit Sambhi
EA License No. – 23C2060
EA Registration No. - R1330510
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