Working Hours: Mon-Fri : 845am - 530pm
Key Responsibilities
1. Lead and manage a team of Customer Care Specialists
• Set performance goals, provide feedback and conduct performance reviews
• Regularly review the team knowledge on the latest products
• Build a collaborative and positive work environment
2. To deliver exceptional customer service
• Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
• Resolve customer complaints and enquiries in a professional and prompt manner
• To monitor and track customer response times and quality of service
• Run performance reports in Zendesk and 3CX to track team performance
3. To optimize processes and practices
• Possess the ability and foresight to continually review opportunities for improvements and execute them
• Propose to management on new initiatives for improvement in efficiency or optimization in cost.
Qualifications & Experience Requirement
1. Minimum of 5 years of experience in Customer Service-related role
2. Must have the experience of leading and motivating a team
3. Must be Bilingual
4. Possesses a customer first attitude
5. Excellent verbal and written communication skills with a keen eye for detail
6. Team player with a willingness to embark on new initiatives to achieve greater level of success
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON
Alternatively, you may send your application and resume in MS Words format to [email protected] or Whatsapp to 8767 9648
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.
K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)
R:853URNC2C8
