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Jobs in Singapore   »   Jobs in Singapore   »   Information Technology Job   »   Application Support Engineer
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Application Support Engineer

Idc Technologies (singapore) Pte. Ltd.

Idc Technologies (singapore) Pte. Ltd. company logo

To provide application support the following system:

1. CRMS

2. CIMS

3. CRMS

  • Daily Monitoring and Support of servers and equipment
  • Monitoring of alerts during and after office hours
  • Perform hotfixes as and when required.
  • Perform monthly deployments and quarterly DB password change.
  • Adhoc task related to system activities such as server patches, troubleshooting and assist in monthly report preparation.
  • Monitoring of servers to ensure efficient operations.
  • To be well versed with our integrated Customer Relationship Management system in order to respond to technical queries.
  • To provide first level support to business users in a timely, effective, and efficient manner.
  • To collaborate with business partners, third party vendors, and technology teams to achieve effective issue resolution within the specified SLA.
  • To analyse, document and track all actions taken throughout the lifecycle of the issue.
  • To evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues.
  • To participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users’ requirements.
  • To assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved.
  • To report to the Project Manager pertaining all production support activities.
  • To participate in system maintenance activities at odd hours when required including midnights, weekends and public holidays.
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