To provide application support the following system:
1. CRMS
2. CIMS
3. CRMS
- Daily Monitoring and Support of servers and equipment
- Monitoring of alerts during and after office hours
- Perform hotfixes as and when required.
- Perform monthly deployments and quarterly DB password change.
- Adhoc task related to system activities such as server patches, troubleshooting and assist in monthly report preparation.
- Monitoring of servers to ensure efficient operations.
- To be well versed with our integrated Customer Relationship Management system in order to respond to technical queries.
- To provide first level support to business users in a timely, effective, and efficient manner.
- To collaborate with business partners, third party vendors, and technology teams to achieve effective issue resolution within the specified SLA.
- To analyse, document and track all actions taken throughout the lifecycle of the issue.
- To evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues.
- To participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users’ requirements.
- To assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved.
- To report to the Project Manager pertaining all production support activities.
- To participate in system maintenance activities at odd hours when required including midnights, weekends and public holidays.