The team has an opportunity for an experienced L3 Voice Ops Consultant. The role will be highly focused on Deployment & Operations.
Primary Responsibilities:
- The successful candidate will be part of a team of highly technical Voice Network Engineers across Asia (Japan, Hong Kong and India) and be part of a Global Operations group supporting the overall Client Data & Voice services;
- The candidate will be responsible to support the global Voice infrastructure, including Incident, Problem, and Change Management as part of a global “follow the sun” group; Voice Services include: Trading telephony (IPC Trading Telephony); Intercom (SpeakerBus); Standard telephony (Cisco IP Telephony 12.x);
- The successful candidate should be able to identify specific improvements within Network Services standards or processes and work with other ENS teams to take action on;
- Successfully receive technical escalations and independently provide solutions to resolve high impacting network incidents. Expertly conduct root-cause analysis for major problems and drive the troubleshooting to resolution;
- Oversight of the offshore provided L1/L2 support desks;
- Point of escalations for offshore Level1 and Level2 for incident management
- Communicate with business units during projects and incidents (Severity 1 and 2 bridges);
- Operational acceptance of new deployments and create technical documentation for as built environment. (Permit to Operate);
- Participate in Regional Support on-call duties in rotation;
- Technical Skills Required:
- The successful candidate will have 7+ year experience in a similar position in an equivalent Financial Services firm;
- Hands-on experience with Voice Technologies;
- Voice Network Skills: IPC Unigy Trading Telephony Speakerbus; Cisco IPT (Release 12.x); Avaya System and Session Manager; Strong knowledge and experience with VoIP technologies (H.323 & SIP);
- A strong knowledge of data networking principles;
- Cisco IPT (Release 12.x) - 8 year(s) of experience Avaya System and Session Manager; - 8 year(s) of experience IPC Unigy Trading Telephony - 8 year(s) of experience VoIP technologies (H.323 & SIP) - 8 year(s) of experience
