Customer Care Manager
Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24
Working Day & Time: 5 Days work week; 8:45am - 5:30pm
Key Responsibilities
- Lead and manage a team of Customer Care Specialists
- Set performance goals, provide feedback and conduct performance reviews
- Regularly review the team knowledge on the latest products
- To deliver exceptional customer serviceDevelop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
- Resolve customer complaints and enquiries in a professional and prompt manner
- To monitor and track customer response times and quality of service
- Run performance reports in Zendesk and 3CX to track team performance
- To optimize processes and practices
- Possess the ability and foresight to continually review opportunities for improvements and execute them
- Propose to management on new initiatives for improvement in efficiency or optimization in cost.
Qualifications & Experience Requirement
- Minimum of 5 years of experience in Customer Service-related role
If Interest please kindly click on the Apply button
Ong Choon Kiat (James) | Reg No: R22104989
The Supreme HR Advisory Pte Ltd | EA No: 14C7279
