We are seeking a skilled and experienced ServiceNow Administrator to join our team. The ideal candidate will have a strong background in IT service management and administration, with expertise in configuring and maintaining the ServiceNow platform.
Responsibilities:
- Configure, customize, and maintain the ServiceNow platform to meet business needs and objectives.
- Develop and implement ServiceNow modules, workflows, forms, and integrations.
- Manage user access, roles, and permissions within the ServiceNow environment.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions within ServiceNow.
- Troubleshoot and resolve issues related to ServiceNow functionality and performance.
- Provide ongoing support and training to users on ServiceNow features and best practices.
- Stay up-to-date with ServiceNow releases, patches, and enhancements, and implement upgrades as needed.
- Document configurations, processes, and procedures related to ServiceNow administration.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 5 years of experience as a ServiceNow Administrator or similar role.
- ServiceNow certification(s) such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) preferred.
- Proficiency in configuring ServiceNow modules such as Incident Management, Change Management, Problem Management, and Service Catalog.
- Experience with ServiceNow scripting languages (JavaScript, Glide, etc.) and web technologies (HTML, CSS, XML, etc.).
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Proven ability to manage multiple priorities and work independently in a fast-paced environment.
To apply please click the Apply button or send us your updated profile to [email protected]
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.
